Good Day,
I need some help with a query, i'm currently running this in sqllite - using spiceworks reporting
---This report is written to ensure that all admin doesnt have a ticket that is not commented on over 7 days.
SELECT ''||tkt.id||'' as Tkt_no,
techlist.first_name||' '||techlist.last_name as Tech_assigned,
Summary As Summary,
tkt.created_at As Ticket_Created_Date,
commenterList.first_name||' '||commenterList.last_name as Last_Commenter,
max(com.created_at) AS 'Latest_Response_Date',
com.body as Latest_Comment_Made
FROM tickets tkt
---Joining table: comments with table: ticket in order to get the last comment made on ticket
INNER JOIN comments com ON tkt.id = com.Ticket_ID
---Joining table: Users with table: comments in order to get the first&last Names of the admin assigned to ticket
INNER JOIN users techlist on tkt.assigned_to=techlist.id
...