I need the experts to help with sql report that can show the priority and the number of call log per priority in a month.
For example;
High Medium Low
200 500 150
or
Priority Count
High 200
Medium 500
Low 150
Then I want to be able to generate another report that classify the SLA over a period of one(1) Month for;
High priority log calls - need to be resolve in maximum of 4 hours
Medium priority log calls - need to be resolve in maximum of 8 hours
Low priority log calls - need to be resolve in maximum of 24 hours
High(4hrs) Medium(8hrs) Low(24hrs)
Closed Within SLA(4hrs) 100 200 50
Closed outside SLA(8hrs) 50 200 25
Open tickets(24hrs) 50 100 ...
